Privacy Policy

pk78 ("pk78", "we", "us", "our") operates the online casino and sports betting platform accessible at pk78.biz (the "Platform"). This Privacy Policy explains how pk78 collects, uses, stores, shares, and protects personal information about users ("you", "User") of the Platform.

By registering an account with pk78, or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you must not use the Platform and should close your account immediately.

This Privacy Policy should be read in conjunction with pk78's Terms & Conditions and Responsible Gaming Policy. All three documents together govern your relationship with pk78.

pk78 collects the following categories of personal data from users of the Platform:

pk78 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for mandatory identity verification under applicable gaming regulations.

pk78 collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access or interact with the Platform, including through cookies and similar tracking technologies.
• Third-party sources: Where permitted by applicable law, pk78 may receive data from payment processors (such as JazzCash and Easypaisa), identity verification providers, fraud prevention services, and analytics providers.

pk78 does not purchase personal data from data brokers or marketing list providers for the purpose of targeting Pakistani users.

pk78 processes personal data for the following purposes:

• Account management: Creating, operating, and maintaining your pk78 account, including authentication and access controls.
• Identity verification (KYC): Verifying that you meet the minimum age requirement of 18 years and satisfying applicable know-your-customer obligations to prevent fraud and money laundering.
• Payment processing: Facilitating deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20, and maintaining accurate financial records.
• Platform operation: Providing access to games, sports betting markets, and all other features of the pk78 Platform.
• Customer support: Responding to queries, resolving complaints, and improving our support processes.
• Legal and regulatory compliance: Meeting obligations under applicable gaming, anti-money laundering, and data protection regulations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, cheating, money laundering, and other prohibited conduct.
• Responsible gaming: Monitoring usage patterns to identify potential problem gambling behaviour and administering responsible gaming tools including deposit limits, session timers, and self-exclusion.
• Platform improvement: Analysing usage data to improve the Platform's functionality, game selection, and user experience for Pakistani players.
• Marketing communications: Sending promotional offers and updates to users who have opted in to receive such communications from pk78.

pk78 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between pk78 and the User, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC obligations and anti-money laundering checks.
• Legitimate interests: Processing for fraud prevention, security monitoring, Platform improvement, and responsible gaming purposes, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw this consent at any time by contacting pk78 support.

pk78 does not sell your personal data to third parties. pk78 may share your personal data with the following categories of recipients where necessary for the purposes described in this Policy:

• Payment processors: JazzCash, Easypaisa, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) for transaction processing. Each payment processor operates under its own privacy policy and data protection obligations.
• Identity verification providers: Third-party KYC and age verification services used to confirm user identity and age.
• Game providers: Game studios whose titles are available on pk78 may receive anonymised or pseudonymised usage data for game performance and licensing compliance purposes.
• Fraud prevention and security services: Third-party providers used to detect and prevent fraud, money laundering, and other prohibited conduct on the Platform.
• Regulatory authorities: pk78 will disclose personal data to competent regulatory or law enforcement authorities where required to do so by applicable law or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of pk78's business, user data may be transferred as part of that transaction, subject to equivalent privacy protections.

All third-party service providers with whom pk78 shares personal data are contractually required to process that data only for the specified purpose and to maintain appropriate data security standards.

pk78 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your active account and for such additional periods as are required to meet legal, regulatory, accounting, or reporting obligations.

As a general principle, pk78 retains account and transaction records for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering regulations. Identity verification documents are retained for the period required by the applicable KYC regulatory framework.

Usage data and technical logs are retained for shorter periods as required for fraud detection, security monitoring, and Platform improvement, typically not exceeding two (2) years.

Following the expiry of the applicable retention period, pk78 will securely delete or anonymise personal data so that it can no longer be associated with an individual user.

pk78 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• HTTPS encryption for all data transmitted between your device and the pk78 Platform.
• Encrypted storage of passwords and sensitive account credentials — passwords are never stored in plain text.
• Two-factor authentication available to all registered pk78 users as an additional account security layer.
• Access controls limiting internal access to personal data to those staff members who require it to perform their role.
• Regular security assessments and monitoring of Platform infrastructure for vulnerabilities.

Notwithstanding the above, no method of electronic transmission or storage is completely secure. pk78 cannot guarantee absolute security of your personal data and you acknowledge this inherent risk when using any online platform. In the event of a data breach that materially affects your rights, pk78 will notify affected users in accordance with applicable regulatory requirements.

pk78 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function, including session management, authentication, and security. These cannot be disabled without preventing Platform use.
• Analytics cookies: Used to understand how users interact with the Platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is used in aggregated, anonymised form to improve the Platform.
• Preference cookies: Store your settings and preferences, such as your selected currency display or notification preferences, so they are remembered between sessions.

pk78 does not use third-party advertising cookies or behavioural tracking cookies that monitor you across other websites. You may manage cookie preferences through your browser settings, noting that disabling essential cookies will prevent normal use of the Platform.

Subject to applicable law, you may have the following rights in respect of personal data held about you by pk78:

• Right of access: You may request a copy of the personal data pk78 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: In certain circumstances, you may request deletion of personal data held about you, subject to pk78's legal obligation to retain data for regulatory purposes.
• Right to restriction: You may request that pk78 restrict processing of your personal data in certain circumstances.
• Right to object: You may object to processing of your personal data carried out on the basis of pk78's legitimate interests.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact pk78 support. pk78 will respond to verified requests within a reasonable timeframe consistent with applicable regulatory requirements. pk78 reserves the right to request proof of identity before processing any data rights request.

The pk78 Platform is strictly for users aged 18 years and above. pk78 does not knowingly collect personal data from individuals under the age of 18. If pk78 becomes aware that it has inadvertently collected data from a minor, it will immediately delete that data and close the associated account.

If you believe that a minor has registered an account on pk78 or provided personal data to pk78, please contact support immediately so that pk78 can take prompt remedial action.

pk78 reserves the right to update this Privacy Policy at any time. Where changes are material, pk78 will provide notice to registered users via the email address associated with their pk78 account, or through a prominent notice on the Platform, prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. Continued use of the pk78 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to pk78's handling of your personal data, please contact the pk78 data team through the official support channel.

Contact email: [email protected] (plain text — not a clickable link).

pk78 is committed to addressing all privacy-related queries promptly and transparently. If you are not satisfied with pk78's response to a privacy concern, you may have the right to escalate to the applicable regulatory authority in the jurisdiction governing your use of the Platform.